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*
" indicates required fields
Name
*
Company
*
Phone Number
*
RMA Form - Mechanical
ACM Sales Consultants Email
(Required)
ACM Sales Consultants Name
(Required)
State
(Required)
VIC
NSW
QLD
WA
Invoice #
(Required)
Part being returned
(Required)
Reason for Return
(Required)
Damaged in transit
More damage than described
Faulty
Incorrectly ordered
Interchange error
Inventory error
No longer required
Core return
Billing correction
Incorrect part supplied
Mechanical Failure (warranty issue)
Cancelled order after dispatch (freight charges apply)
Picking error
Over 30 days
Yes
No
Is this invoice 30+days
More Information
Replacement W/O Invoice #
Broker approval
Yes
No
Is this a broker for RMA?
Broker approval RMA#
If not applicable write N/A. Broker Approval, name of who gave approval and/or broker RMA#.
Actions upon arrival
(Required)
Credit & QC
Credit & Restock
Send to production (driveline only)
Broker return
Information on the outcome e.g credit and scrap/ credit and restock/ full credit / particle credit.
Credit value to customer $ (number required)
(Required)
The amount that will be refunded to the customer. (Do not put 0 or $ Symbols - Use numbers only)
Is the part ready for pick up?
(Required)
Part ready for pick up
Pick up date TBC
Customer return - no collection
Carrier returning to warehouse
ACM returns bay
If ready for pick-up please specify date.
Date
MM slash DD slash YYYY
Part Ready For Pick Up Date
Customer email
Does customer have a Forklift or Engine crane
Yes
No
Untitled
(Required)
Collection Requirements - Engines & Gearboxes - Must be drained and strapped to a pallet. All Panels need to be wrapped/boxed.
Local Pick Up - For local collections. The RMA document must be attached to part for collection.
Third Party Pick Up - The ACM RMA officer will send a copy of the connote & manifest once booked. These must be attached to part for collection