Help and Support

The ACM Parts™ warranty is in addition to the rights and remedies conferred on consumers by the Australian Consumer Law. The warranty does not affect those rights or remedies, except to the extent their application may lawfully be excluded. Individual parts listed are subject to stock availability. No further offers or discounts apply. (Valid only for Capricorn members only) *These Parts are imported by ACM Parts Pty Ltd and ACM Auto Parts does not have any association with any of the Brand Owners. **Calculated off the OEM list price. Both OEM list price and ACM prices are subject to change. While stocks last. ACM Parts Pty Ltd ACN 165 321 979.

ACM Parts offer the parts to the purchaser and the purchaser agrees to purchase the goods pursuant to the terms and conditions set out below. The agreed terms and conditions shall be read to limit our liability the full extent permitted under Australian Consumer Law.

1. ACM Parts, to the extent parts are defective, provides: (a) a 6-month guarantee defective on parts purchased for private use vehicles; and (b) a 3-month parts guarantee for parts purchased for commercial or combined commercial and private use vehicles such as taxis, couriers and ride share vehicles.
2. Parts returned under warranty must be complete as sold. The warranty is void if parts are altered, dismantled or have been otherwise tampered with by a person not authorized by ACM Parts.
3. At its option, ACM Parts will repair, replace, or refund the purchase price of the defective part.
4. A maximum of $75 (incl. GST) labour rate is payable on any warranty claims. Publications such as times guide and dealer information will be used to determine set times for labour charges. The part must be checked before fitment as ACM Parts will not be liable for labour costs for removal. All labour claims must be approved in advance by ACM Parts Warranty Manager.
5. All engines supplied by ACM Parts are fitted with a heat tab. Warranty is void if the heat tab has been altered, removed or melted.
6. All engine and driveline seals must be replaced, oil or fluid leaks are not covered under warranty.
7. Modern transmissions require recoding using dealership grade software, ACM is not liable for the calibration of transmissions. It is an ACM requirement that new transmission service kits and fluid be fitted.
8. All parts supplied by ACM Parts are sold with a unique ACM Parts identifier. Warranty is void if the unique identifier has been altered, removed or tampered with in anyway.
9.  In the event ACM Parts denies a warranty claim, such as where the purchaser has contributed to the failure, ACM Parts reserves the right to recover out of pocket expenses incurred in reviewing the claim including freight and or dismantling and inspection costs and ACM Parts may hold onto the Purchaser pays ACM Parts such out of pocket expenses.
10. Warranty does not apply to accessories and non-standard inclusions or any part that is attached to the engine, including but not limited to turbo charges, switches, sensors, cables, electronics, belts, hoses, water pumps, oil seals and manifolds.
11. Warranty does not apply to transmissions, differentials and final drive components that have broken gears or have been subject to accident, misuse, neglect or use inconsistent with its intended purpose.
12. The warranty cover does not extend to damage caused by accident, misuse, neglect, natural disaster or act of God or other external causes or to damage caused by using the parts inconsistently from their intended purpose.
13. ACM Parts holds no responsibility for the fitment of incorrect parts, the onus is on the fitter to ensure that the parts supplied are correct for fitment.
14. Approval for repair or replacement of a rusted, failed or defective part must be provided by ACM Parts prior to any work being performed.
15. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to choose a refund or replacement.

With warehouses in major locations across Australia, ACM Parts has access to an extensive delivery network.

Delivery

1. Risk of loss or damage shall entirely be at the risk of the purchaser either after delivery of part to the purchaser or the purchaser taking the part from the ACM Parts.
2. Purchasers have the full responsibility of providing us with the correct delivery address and mobile phone number.
3. Retail and new Trade COD customers will be asked to provide proof of identity upon delivery of parts or collection at our sites. Delivery and collection will be refused if proof of identity is not provided.
4. Any changes to address after purchase will not be considered for return.
5. ACM Parts is not liable for any delay, losses and/or damage of items due to changes of delivery address after purchase, or mistakes made by purchasers. This also includes failure to provide an answerable phone number to facilitate delivery. Please be aware that we do not deliver to PO Boxes. It is the purchaser’s responsibility to provide an address appropriate for delivery. We strongly recommend purchasers change their delivery address to a workplace for large and bulky items.
6. A re-delivery fee will be charged to purchasers for parts that are returned to ACM Parts due to incorrect delivery address or unsuccessful delivery. Parts will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

If for any reason you wish to return a part that has been recently purchased, we’ll be happy to assist provided the follow conditions are met;

1.    If for any reason the customer wishes to return the part/s, ACM Parts will assist with the return provided the purchaser:

• requests the return of the part/s within 30 days of the invoice date.
• returns the parts in original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
• returns the parts un-opened, un-used, worn or damaged, and in re-saleable condition when we receive back.
• does not stick or write anything on the item itself.
• purchaser may be required to wrap the item and attach postage stickers and any labels to the outer packaging supplied.
• purchaser must attach the ACM RMA (Return Material Authorisation) document to the part/s.
• securely packs the part to ensure it is received back by ACM Parts in original and re-saleable.
• engines, transmission, diffs, bull bars, subframes, etc., are secured on the pallet they were delivered or picked up on.

2.   If the part is not returned as noted above, ACM Parts may pay a revised refund amount to reflect the state of the part. This also includes parts incorrectly supplied.
3.   If pick up has been arranged, the part must be ready for collection. If the part is not ready at the time of pick up, ACM Parts may cancel the return and may charge fees.
4.   Damaged, defective or incorrect parts must be notified within 5 business days of receipt of the part/s.
5.   The purchaser agrees, for all returns that are due to customer fault, such as ordering errors, part no longer required or change of mind, a restocking of 15% may be applied in addition to any freight charges.
6.   ACM Parts reserves the right to dispose of rejected returns 90 days after the rejection date if a purchaser does not advise if the item is to be returned.

Each reclaimed automotive part from ACM Parts is taken through an extensive quality control process to ensure the part received is as described.

Our Parts: The Production Process

ACM Parts dismantles a large range vehicles daily.

Take a look behind the scenes at our dismantling process.