Frequently Asked Questions

Reclaimed is a used part that has been removed for an end of life or total loss vehicles. Parts are removed by expert dismantling staff and tested for operation, fitment & functionality. All reclaimed part must undergo rigorous quality control checks.

Yes, please call our sales department on 1800 226 727 or raise a request via our “Contact form” and one of our team members will connect with you.

Yes, we can deliver to both Business and Residential (street/home) addresses.

We have a few ways you can view available parts.

• View available “Reclaimed parts” online.
• Call our team on 1800 226 727 Monday – Friday between 8am and 4pm, or
• Submit an online enquiry at any time with your question and a team member will get back to you with some options for the part(s) you are after.

Our pricing is the same across the board. ACM Parts can apply volume discounts to particular categories of parts when an account is set up. Call Sale Enquiries to learn more 1800 226 727

No, ACM Parts is not a walk-in business. We do not have a show room, and customers are not allowed into the warehouse.

We have a vehicle purchasing team. Submit an “Sell my car” enquiry and one of our friendly team members will be in touch.

You can call our team on 1800 226 727 Monday – Friday between 8am and 4pm, or you can submit an online enquiry at any time with your question and a team member will get back to you with some options for the part(s) you are after.

No, we don’t take exchanges on engines or transmissions.

Call our sales team on 1800 226 727 or raise a request via our “Contact form” and one of our team members will connect with you and set up an account.

If you no longer require or are not satisfied with a part, you can request a replacement or credit by either emailing or calling ACM Parts within 30 days of the order date.

• You will need to provide the invoice number, reason for return & the condition of packaging.
• For returns, please allow 1-3 business days depending on your location.
• Refunds will be processed once the part has been returned in saleable condition.

You can email our warranty team directly [email protected] with your queries and a team member will be in touch to discuss further.

ACM Parts offers on all parts purchased a 6-month guarantee for private vehicle use and a 3-month guarantee for commercial use. Extended warranty options are available. More details can be found in the “our warranty” section on the ACM Parts website.

We have three options available.

• Pay direct to the sales team at time of placement of a confirmed order,
• Through your Capricorn membership,
• 30-day trading accounts

Preliminary information and credit checks may be required.

ACM Parts has 4 distribution centers across Australia, with nationwide coverage. Download our locations fact sheet to learn more.

We provide next business day delivery for all metro areas. Our sales team can provide more information upon ordering.

Check out our “Contact” page on the ACM Parts website for the most up to date contact details.