Delivery

With access to an extensive delivery network and warehouses in three major locations across Australia ACM Auto Parts.

  1. Risk of loss or damage shall entirely be at the risk of the purchaser either after delivery of part to the purchaser or the purchaser taking the part from the ACM Parts warehouse.
  2. Purchasers have the full responsibility to provide us with the correct delivery address and mobile phone number.
  3. Any changes to address after purchase will not be considered as valid.
  4. ACM Parts is not liable for any delay, losses and/or damage of items due to changes of delivery address after purchase, or mistakes made by purchasers. This also includes failure to provide an answered phone number to facilitate delivery of bulky freight. Please be aware that P.O Boxes cannot receive items above certain weights and sizes. It is the purchaser’s responsibility to provide an address appropriate for delivery. We strongly recommend purchasers change their delivery address to a workplace for large and bulky parts.
  5. Re-delivery fee will be charged to purchasers for parts that are returned to ACM Parts due to incorrect delivery address or unsuccessful delivery. Parts will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

Returns

If for any reason you wish to return a part that has been recently purchased, we’ll be happy to assist provided the follow conditions are met;

  1. The part is returned within 30 days of the purchase date.
  2. The part is in original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
  3. The part is un-opened, un-used, worn or damaged, and is in perfect condition at the time it arrives back to us.
  4. There is no writing or stickers on the item itself or its packaging.

If the part has sustained damage in transit, or does not return as noted above, ACM Auto Parts may pay a revised refund amount to reflect the state of the part returned.

The purchaser agrees, for all returns that are due to customer fault, such as ordering errors, part no longer required or change of mind, to pay a re-stocking fee of: $250 (excl. GST) in addition to freight charge for engine, transmission & differential returns.